It is very easy to perform a merchandise return:
1.Use the form below for obtaining ″ Individual return code ″ . It will be sent to e-mail specified by you.
2.Put a merchandise you want to return, a receipt, and a copy of the passport with handwritten ″ Individual return code ″ into a package (a data should match with data entered when performing merchandise payment).
3.Send a merchandise return via regular post office and pay for shipping.
Merchandise of good quality return conditions:
Merchandise of good quality means a merchandise without manufacturing defects, which did not fit because of size, color or shape. Merchandise return of merchandise such a quality is possible in case if a product was not in use, ready-for-sale condition is kept (package, label, price tag).
You can perform a merchandise of good quality return within 14 days from the date of the merchandise receiving.
Merchandise return is performed via regular post office.
Shipment of merchandise of defective quality is performed at the expense of the buyer.
Merchandise of defective quality return conditions:
Merchandise of defective quality means a merchandise which has manufacturing defects.
You can perform a merchandise of defective quality return within 30 days from the date of the merchandise receiving.
Merchandise return is performed via regular post office. Cost of merchandise shipment will be refunded with cost of merchandise itself.
Delivery address for merchandise return: 186 00, Pobrezni 394/12, Karlin, Prague 8 Czech Republic
As soon as returned merchandise is received by our storage, we will immediately send you a confirmation via e-mail. Refund for merchandise (based on correct input data) is performed within 10 working days from the day of package receiving and depends on the issuing bank.
Merchandise bought in our Internet shop can be returned, for this when filling the form below in the field ″ the other data ″ put a type of a merchandise return you want.
Merchandise dispatch in exchange will be performed within 10 working days from the day of your package receiving.
Merchandise exchange is possible if the price for returned merchandise the same as a new merchandise.
If you have any questions, you can contact us via e-mail: firstname.lastname@example.org